Refund policy
Returns
Please email hello@local.clothing with your original order number and reason for return. We will reply with a return address and a return authorisation number to include in the package. Postage will be at your cost unless the product is faulty or there was an error with the delivery.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 30 days.
Original postage and handling fees will not be refunded.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at hello@local.clothing.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for a different size of the same item, send us an email at hello@local.clothing and send your item to: local clothing, PO Box 186, San Remo VIC 3925.
You will be responsible for postage costs of the return and for the new item. Please take care when choosing sizes and refer to our sizing charts on our product pages.
Shipping
To return your product, you should mail your product to:
local clothing, PO Box 186, San Remo VIC 3925.
You will be responsible for paying for your own postage costs for returning your item. Postage costs are non-refundable. If you receive a refund, the cost of return postage will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.